Shipping Details

PROCESSING

We aim to process orders placed on a weekday within 1-3 business days (not including the day the order is placed). However, please allow some extra time during busy periods (we will reach out if this is the case). 

No shipping is done over the weekend. 

DOMESTIC ORDERS

All domestic orders will be shipped express delivery after processing.

Orders below $99 will be charged a flat rate of $14 for shipping. 

Free standard shipping will automatically be applied to orders over $99 during the checkout process.

Ink Sample Only Reduced Rate

Orders that only have up to 25 ink samples will automatically enjoy a reduced express shipping rate of $8.

INTERNATIONAL ORDERS

From 25 September 2025, Australia Post will resume shipping to the United States. We will also resume taking orders, but there are changes to shipping that you, the customer, need to be aware of. 

During checkout, you will now see a 'Duties' cost line. This additional cost ensures your shipment will be sent Delivery Duty Paid (DDP), which is a requirement by U.S Customs and Border Protection. 

All orders up to A$330 (approximately US$220) will incur a flat rate of $60. This flat rate now includes the tariff admin fee that we are charged in addition to the duties. 

The free shipping threshold remains at A$330; however, a A$15 fee will still be levied to cover the earlier-mentioned tariff administration fee we incur. 

Please note that due to the wide range of goods we retail, different items will attract different duty rates at checkout. To get an idea of what they might be, we recommend taking a look at the U.S. Trade Commission's page on this:

https://www.usitc.gov/glossary/term/harmonized-tariff-schedule-united-states-hts

For more, see: DFAT Announcement

All Other Countries: Shipping Charges

All international orders have a flat rate postage fee according to your country.

Orders over A$330 will have FREE shipping applied automatically at checkout. 

Our shipping services are all insured and fully trackable. 

Express shipping is also available for a flat rate and will be shipped via Express Mail Service (EMS). 

Please note that you (the buyer) are responsible for any duties or taxes levied by your country. There will be no refunds should you choose to refuse your delivery, or if you have provided an incorrect shipping address. 

Transit times vary by location, and should only be used as a guide. They do not take into account any customs delay experienced in your destination country. 

* Excludes USA. Please see USA specific shipping section for more info 

 * Excludes USA. Please see USA specific shipping section for more info