RETURNS AND CANCELLATIONS

If you have received damaged goods resulting from improper handling during transit, rest assured we will make it right! You will be offered options that could include us sending you a replacement, a full refund or store credit to go towards a future purchase. Options will be made available to you on a case by case basis.

We apologise, but we cannot offer you a refund if you simply change your mind. In some cases, we can offer you store credit (less initial cost of delivery) and the items will have to be returned in its original and unused condition at your own cost. 

In the event we allow a cancellation, a 10% restocking fee will apply. This is because we are unable to recover the charges levied on us by payment processors and platforms at the time of your order.

Our policy lasts 30 days. If 30 days have gone by since your purchase, returned and/or exchanged items will be assessed on a case by case basis to determine cause of failure, if any applies. 

We are unable to provide exchanges for goods that we deem to have been used, no matter how lightly. Please keep this in mind when considering your request for exchange. 

If you are shipping back an item(s) of significant value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

There are no refunds available if you choose to refuse your delivery, or if you have provided us with an incorrect shipping address.
In rare cases where we are able to help you locate your missing parcel (and if the courier is also unable to have it redirected to you), you will be liable for all  additional postage costs to get it resent to you. The order itself will not be refundable.